Errors section

The "Errors" section in the WEBPAY personal dashboard allows you to monitor and analyze payment errors that occur during the payment process of your your customers. Using this information, you can quickly identify and resolve the root causes of issues, help your customers complete their payments, improve customer service quality, and enhance the efficiency of your payment processes.

This section displays all subsections corresponding to the abbreviated names of your acquiring banks' processing centers. To navigate to a specific subsection, click on its name. This will display a table of errors for that processor.

Errors table

For each processing center, a dedicated errors table is provided with the following columns:

• Error code — the error code provided by the acquiring bank.
• Error text — the text message that is displayed to the payer on the receipt upon a failed payment attempt.
• Explanation/Reasons of occurrence — a description of the error's meaning and the likely reasons for its occurrence to help you understand what went wrong.
• Recommendations — suggested actions to resolve the current issue and prevent it from recurring.

How to use the "Errors" section

To use the "Errors" section, follow these steps:

1. Navigate to the "Errors" section from the main menu of your personal dashboard.
2. Select the subsection that corresponds to the acquiring bank's processing center through which the payment attempt was made.
3. Review the errors table to find the specific error you are investigating.
4. Read the explanation to understand the cause of the error.
5. Follow the provided recommendations to resolve the issue.

If you encounter an error not listed in this section or are unable to resolve an issue independently, please contact our support team. We will assist you in resolving the error and addressing any other payment-related problems.